1) Who We Are
This Privacy Policy applies to Meta-connected applications, tools, services, and integrations operated by Creaon (“we”, “us”, or “our”).
We develop and operate software products, digital tools, marketing systems, automation workflows, analytics solutions, and integrations that may connect with Meta platforms including Facebook and Instagram.
2) Information We Collect via Meta Platforms
Subject to your permissions and Meta’s policies, we may collect:
- Name
- Email address
- Phone number / WhatsApp number
- Facebook / Instagram User ID
- Public profile information made available through Meta permissions
- Messages sent via Messenger or Instagram Direct
- Lead form responses submitted through Facebook Lead Ads / Instant Forms
- Ad interaction data such as clicks, submissions, and aggregated campaign insights
We do not intentionally collect sensitive personal data unless you voluntarily provide it.
3) How We Use This Information
We use Meta-sourced data only for legitimate business purposes, including to:
- Provide and operate our applications, services, and Meta-connected features
- Respond to messages, inquiries, support requests, and leads
- Enable communication, automation, customer engagement, and marketing workflows
- Improve app functionality, product performance, and user experience
- Generate analytics, insights, and aggregated reporting
- Comply with legal, regulatory, and contractual obligations
Data is used only for the purposes disclosed at the time of collection or as otherwise permitted by law.
4) Legal Basis for Processing
We process personal data based on one or more of the following grounds:
- Consent (for example, when you submit a form or opt in to communications)
- Contractual necessity (to provide requested services or fulfill a business relationship)
- Legitimate interests (such as improving services, communications, and marketing where permitted)
- Legal obligations (including compliance, security, and audit requirements)
6) Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law, regulation, or contractual obligation.
You may request deletion of your data at any time, subject to any legal obligations that require retention.
7) Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure. Access to personal data is limited to authorized personnel and approved service providers only.
8) Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent at any time where processing is based on consent
- Object to or restrict certain processing activities where applicable
To exercise these rights, contact us using the details in Section 11.
9) Children’s Privacy
Our apps and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
10) Data Deletion Instructions (Meta Requirement)
You can request deletion of any personal data we may have received from Meta platforms.
- Email us at info@creaon.com with subject line:
Meta Data Deletion Request - Include your full name and the email address or phone number you used on the form or to contact us.
- If relevant, include your Facebook or Instagram profile link or User ID (optional).
We will verify your request and delete data where applicable in accordance with Meta policies and applicable law.
You may also remove permissions from within your Facebook settings: Settings → Apps and Websites → Remove access for our app, if applicable.
11) Contact Information
For privacy inquiries, access requests, or deletion requests:
- Company: Creaon
- Email: info@creaon.com
- Phone: +64 9 000 0000
- Country: New Zealand
- Website: www.creaon.digital