Environmental, Social & Governance (ESG) Policy

1) Overview

Creaon is committed to operating as a responsible software and digital solutions company with a long-term view of value creation, ethical conduct, and positive impact.

This ESG policy reflects our core commitments across environmental responsibility, human rights, diversity and inclusion, workplace well-being, responsible innovation, privacy, cybersecurity, and strong governance.

2) Environmental Responsibility

We seek to reduce our environmental footprint through practical and measurable actions, including:

• Complying with applicable environmental laws and regulations in the markets where we operate.
• Promoting digital-first workflows to reduce unnecessary paper use, travel, and waste.
• Improving energy efficiency across devices, hosting choices, and workplace operations where possible.
• Encouraging responsible procurement and the use of sustainable suppliers and service providers.
• Continuously reviewing opportunities to improve our environmental performance.

3) Social Responsibility

Human Rights & Labour Standards

• No child labour, forced labour, bonded labour, or exploitative employment practices.
• Equal opportunity and non-discrimination in recruitment, development, and advancement.
• Fair pay, reasonable working hours, and respectful working conditions.
• Freedom of association and a workplace culture built on dignity and respect.

Diversity, Equity & Inclusion (DEI)

• Merit-based hiring and career progression.
• Zero tolerance for discrimination, bullying, or harassment.
• Inclusive leadership, equal opportunity, and fair treatment for all team members.

Health, Safety & Well-Being

• Identifying and reducing workplace risks wherever possible.
• Supporting employee physical and mental well-being.
• Maintaining safe, healthy, and flexible work practices appropriate to our operations.

Community Engagement & Social Impact

• Supporting education, digital literacy, skills development, and innovation.
• Building solutions that deliver meaningful value to clients, users, and communities.
• Engaging with communities in a transparent, respectful, and non-political manner.

4) Governance & Ethics

Code of Ethics & Business Conduct

• Act honestly, fairly, and responsibly in all business relationships.
• Comply with applicable laws, regulations, and contractual obligations.
• Avoid conflicts of interest and disclose potential conflicts when they arise.
• Maintain zero tolerance for bribery, corruption, fraud, or unethical inducements.

Anti-Bribery & Anti-Corruption

• No bribes, facilitation payments, kickbacks, or improper gifts.
• Appropriate due diligence on clients, vendors, contractors, and strategic partners.
• Transparent and fair procurement, contracting, and financial practices.

Whistleblower Protection

• Confidential channels for reporting concerns in good faith.
• Protection against retaliation for raising legitimate concerns.
• Fair, timely, and impartial review of reported issues.

Corporate Governance & Accountability

• Clear responsibilities across leadership, operations, and delivery teams.
• Effective risk management and internal controls.
• Transparent communication with clients, stakeholders, and business partners.

5) Data Protection & Information Security

As a software and digital services company, we treat privacy, security, and responsible technology use as core responsibilities. We protect personal, client, and business data through:

• Lawful, fair, and transparent handling of personal and business information.
• Data minimization, purpose limitation, and access control.
• Secure systems, appropriate safeguards, and incident response processes.
• Responsible development and deployment of digital products, platforms, and AI-enabled solutions.

For additional privacy and platform-specific data handling details, see: Privacy Policy.

Open Privacy Policy

6) Policy Oversight & Review

This policy is reviewed periodically to ensure it remains aligned with legal requirements, stakeholder expectations, evolving technology practices, and internationally recognized standards for responsible business.

Approved By: Creaon Management
Effective Date: 2025-01-01

7) Contact

For ESG inquiries or policy-related questions:

• Company: Creaon
• Email: info@creaon.com
• Phone: +64 9 000 0000
• Country: New Zealand
• Website: www.creaon.digital